Terms and Conditions
Free International Shipping
Free international shipping available only for orders over $1000. Offer may exclude certain countries because of shipping restrictions. Offer may exclude package deals and closeout items. U.S. Postal Priority Shipping will be used unless otherwise stated. The order subtotal must be at least $1000 before shipping costs are added on. If you would like faster shipping, there will be an extra charge for rush delivery. The customer is responsible for all taxes and customs duties. Kiteboarding.com assumes no responsibility for any extra charges due to foreign taxes and customs duties.
To Recieve Free International Shipping simply purchase all items, checkout, and enter coupon code: freeshipping
Items on closeout and discounted pricing do not apply.
Shipping Note*: A maximum length limit of 60" (152.4 cm) applies for shipping to most European countries. Some items may not be shipped for this reason.
Free U.S. Shipping
Free shipping only available for orders $250 or more. Offer valid only for shipping within the Continental United States. Extra shipping charges apply outside of the Continental United States. UPS ground will be used unless otherwise stated. The order subtotal must be at least $250 before shipping costs (or sales tax in TX) is added on. If you would like faster shipping, there will be an extra charge for rush delivery. International shipping is available.
We will match or beat any price:
We guarantee the best prices on all our products. This offer only applies within the United States. The price must be advertised on a web site or catalog and must be the same item as in the advertisement. The product must be of the same year model and new. The price match does NOT apply to free offers, closeouts, or discontinued products. This offer is only valid before order is placed.
We accept returns within 7 days of receiving product. Customer is responsible for shipping costs back. All refunds will be charged an 6% restocking fee. Any product shipped out must be returned unused. Refund will not be given until product is recieved and inspected.
Physical Restrictions: We cannot accommodate anyone with chronic back/neck problems; anyone who has had previous back/neck surgery; or anyone who is pregnant or thinks she may be pregnant. Participants must be able to walk down and board the Kayak or Sailboat with minimal or no assistance. The boats are not wheelchair accessible. All participants for kiteboarding must be able to fit in the harness and be able to swim.
Age Restrictions: Minimum age for Hobie Sailing School and Kayak Tours is 5 years old. Minimum age for Kiteboarding Lessons is 10 years old.
Waivers: All participants must sign waivers. A child's parent must fill out a waiver for children under the age of eighteen (18).
Cancellations & Refunds: We will provide a full refund for cancellations made at least 24 hours prior to your scheduled activity. No refund will be given for cancellations made less than 24 hours prior to activity. If you must cancel with less than 24 hours notice, we will reschedule your activity or provide you with a activity credit voucher so that you may book at a future date.
Payment: We require full payment at time of reservation so be prepared with a credit card. Your card will be charged when you click "Accept" on the confirmation page – we do not “hold” spots. We accept Visa, Master Card, and Discover If you want to pay by Cash or Check you must make your reservation at one of our retail stores or activity sites. Prices are subject to change, so confirm the rates at time of reservation.
Weather: If we should have to cancel your activity due to weather, we will reschedule your activity, issue you a activity credit voucher, or provide you with a refund for the part of the activity you were unable to complete.
Activity Credit Voucher: A activity credit voucher is a non expiring voucher which allows you to schedule your activity for a future date if you are unable to complete your scheduled activity and cannot reschedule during your stay in Myrtle Beach. Activity credit vouchers do not have to be used by the person to whom they were issued – so don’t lose them. Sail and Ski is not responsible for lost or stolen activity credit vouchers. If you have a activity credit voucher and would like to schedule your activity, simply call reservations, book your date and time, and tell your reservationist you have an activity credit voucher.
" We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone." (and so on...) Or, if they do pass along personal information for whatever reasons, they would state this instead. This policy should be tailored to how the merchant intends to use the information they are given.
"Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet." (etc.)
REFUND POLICY: This policy should be clearly and specifically spelled out to avoid disputes with cardholders.
"We offer a 30 Money Back Guarantee on almost every product we offer. Please call customer service at 800-000-0000, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date."
another example: "All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.".
Note - It could be that all sales are final or No Refunds. If this is the merchants policy, it should be stated on the website and should also be noted on the footer of the merchant receipt or invoice.
Please let me know if I can be of further assistance.